The welcome pack showcase

WWF Canada: welcome pack for new donors

Learn how to engage and retain your donors from this early example of a donor-centred welcome pack. This is a very good and highly copyable example of the genre. And, most noteworthy perhaps is that this pack has been structured and written around what the donor would want, not what the organisation wants.

Greenpeace Australia Pacific the welcome process

Think objectively about the experience a new donor has within the first few months of joining your organisation. Greenpeace Australia Pacific has developed a new and simplified process to ensure that new donors receive clear communications that both thank and further engage them. The result is that they’re reducing the number of donors who leave within the first three months.

Greenpeace UK welcome materials, from 1992

This is an important record of an approach to thanking and welcoming donors from back in the days when the idea of sayinging ‘thank you’ and ‘welcome’ was quite new to most organisations and barely understood in the emerging field of donor relationship development.

ISRT thank-you and welcome letter

ISRT produced a ‘welcome pack on a single page’. This low cost example of donor relationship development shows fundraising creativity at its simplest and best. Every fundraising organisation could and should aspire to have a thank-you programme and materials at least as good as this.

ActionAid’s welcome to child sponsorship package

ActionAid’s child sponsorship programme has been running in the UK for over 35 years. In 2008, they revisited the enquirer and welcome packs with the intention of making the materials the best that could be found anywhere.