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Tutorial 5 – what’s all this talk about junk mail?

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Written by Jerry Huntsinger.

 

Jerry Huntsinger

Jerry Huntsinger is widely known and respected as the dean of direct mail fundraising.

These tutorials are edited and presented by Gwen Chapman.


More Huntsinger tutorials here.


 

Mail opening in most households is a time of great anticipation. And since the advent of email and electronic communications, the arrival of snail mail has become a high point of the day. You most likely know someone who laments that they no longer receive letter mail.

We are dealing here with a basic conditioned response mechanism because, in the past, mail has brought interesting and exciting news. This has happened so often in the life of an individual that, each day, they have the hope that once again something exciting will be left in their mailbox.

Opening the mail is a time of magic. Presto, your life may change!

Have you ever watched a person opening their mail and seen them hold a letter up to the light, especially if it is a cheque? Have you ever done this yourself? It’s really a little ridiculous not to just go ahead and rip the envelope open and see what’s inside.

This is a moment of magic.  As you hold that envelope up to the light, you try to imagine what’s inside.  It’s as if you were prolonging the anticipation and you really don’t want that moment of magic to come to an end.

As a professional you must be aware of this moment of magic and this sense of anticipation, because woe be unto your letters if they disappoint the reader and fail to stir excitement.  If you let a reader down, then suddenly your package becomes junk mail.  And that’s a fair definition of junk mail: disappointment.

So the thrill of opening the mail is a mixed blessing. And you had better go along with the magic routine, because if your package is not exciting or satisfying, you will have committed the sin of disappointing your donor.

Mail that disappoints is junk mail.
 

 

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junk mail

In the main opening the mail is only eagerly anticipated if it is not a bill, not an offer of a loan from the bank and not mail from a charity. I donate monthly to half a dozen causes. Frankly I bin any comms from most of them because they are clearly mass produced, likely to be predicated on a further ask and I already know they do great work. I find your article dillusional. I think most people have acutely atuned antenae and they can spot charity-junk from a mile away. Why people believe that because I give £5 a month I am eager to learn what a charity is up to every 6 months, am upgradeable or open to giving some one off or special donations as well, is beyond me. Am I in a minority of about one here?

junk mail

You are in the minority!

Junk mail

A minority of two.

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